Support

Questions, bugs or a store we get wrong? Email rao.amit@gmail.com. We usually reply within two business days.

How do I add a purchase?

Open the order confirmation email in Mail, Gmail or another app (or the order page in Safari), tap Share and choose ReturnGenie. You can also copy the confirmation and tap + › Paste confirmation, or enter it by hand. Check the details on the review screen, then save.

Why is a deadline different from what the store says?

Deadlines are estimates from the store's usual policy, and some items or sales have different rules. Open the item and change the Return by date; ReturnGenie will remind you based on your date. If a store's policy is wrong in general, please tell us.

My order arrived. Do I need to do anything?

For stores whose return window starts at delivery, open the item and tap Mark as delivered today so the deadline is based on the real delivery date.

When will I get reminders?

7 days and 2 days before a return window closes, and on the last day; 30 and 7 days before a warranty ends. Choose the time of day in Settings. Make sure notifications are allowed for ReturnGenie in your iPhone's Settings.

How do I track a subscription?

Open the Subscriptions tab, tap + and enter the service, price, how often it bills and the next charge date. Turn on Free trial if it hasn't started charging yet. Subscriptions are free to track and don't count toward the free plan's item limit.

When will I be reminded about subscriptions?

3 days before each renewal. For a free trial, 2 days before it ends and on the last day, so you can cancel before you're charged. When a trial's end date passes, ReturnGenie treats it as a paid subscription.

How do I restore or cancel ReturnGenie Pro?

To restore a purchase on a new device, open ReturnGenie › Settings › Restore purchases. To cancel the yearly subscription, go to Settings › your name › Subscriptions, or apps.apple.com/account/subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Where is my information stored?

Your purchases and subscriptions are stored only on your iPhone. See the Privacy Policy. To delete everything, delete the app.